Regional Sales Manager – Distribution Channels
(8 positions)

Description

Primary responsibility is the strategic and tactical management of the Indirect Channel sales efforts in the following domestic USA territories (North East, South East, Central, South, North West, and South West), Canada, and Mexico. Responsible to seek out and contract with 3rd party distribution channels to attain gross sales, net activation targets, and brand awareness objectives. Responsible for managing sales and marketing programs (co-selling with the distributors), market penetration, market and competitive analysis, opportunity assessment and the ongoing account maintenance of authorized distributors in assigned territory.

• Identify and develop new account prospects through networking, referrals and cold calling.
• Develop sales strategies, techniques and tactics based on customer feedback and market conditions.
• Achieve and/or exceed the Indirect Sales targets.
• Manage the distributor channel within an assigned territory
• Develop a rapport with prospective and established distributors and their customers and maintain strong working relationships. Successfully manage customer expectations.
• Implement standardized distributor merchandising and training programs.
• Work with and assist distributors to provide all necessary training and merchandising to promote and support I.C.G.’s product line. Assist distributors in advertising campaigns and adherence to cooperative advertising guidelines.

Requirements

• BA/BS in Business or related discipline; a combination of education and applicable experience accepted in lieu of degree.
• A minimum of 5-7 years sales experience in the wireless industry selling to Director, VP, and C-Level business and IT decision makers, preferably in the Indirect Sales Channel.
• A rolodex and rapport of digital signage distribution contacts is highly desired.
• Superior organizational, interpersonal, communication, negotiation, and operations skills are required.
• Prior successful sales track record, proven leadership ability and knowledge of the wireless industry required.
• This position requires the ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
• Ability to present to various audiences; ability and willingness to travel regionally as necessary.
• PC proficiency in Microsoft Office required.
• Self-starter, expertise in opening and managing new sales territories.
• Excellent negotiation and communication skills
• Ability to work productively from a home office environment.

Regional Sales Manager – Enterprise Accounts
(4 positions)

Description

Primary responsibility is the strategic and tactical management of the Enterprise Channel sales efforts in the following domestic USA territories (East, Central, and West), and Canada. Responsible to manage assigned accounts to attain gross sales, net activation targets, and brand awareness objectives. Responsible for driving sales and relationship management within assigned accounts to increase penetration, market and competitive analysis, opportunity assessment.

• Identify and develop new opportunities within the account.
• Develop sales strategies, techniques and tactics based on customer feedback and market conditions.
• Achieve and/or exceed the Sales targets.
• Develop a rapport and maintain strong working relationships. Successfully manage customer expectations.
• A proven track record in executing aggressive sales plans in enterprise software.
• As a member of I.C.G.’s top-flight sales team, you’ll navigate both large and medium corporations to establish relationships with C-level decision makers.
• This role requires sharp business acumen and the technical confidence to clearly communicate I.C.G.’s value proposition, proactively eliminate roadblocks in the sales cycle, and an instinctive ability to plainly translate complex technical data and situations into meaningful business communications to senior stakeholders.

Requirements

• BA/BS in Business or related discipline; a combination of education and applicable experience accepted in lieu of degree.
• A minimum of 5-7 years sales experience selling to Director, VP, and C-Level business and IT decision makers within the Enterprise base.
• A rolodex and rapport of Enterprise contacts is highly desired.
• Superior organizational, interpersonal, communication, negotiation, and operations skills are required.
• Prior successful sales track record, proven leadership ability and knowledge of the wireless industry required.
• This position requires the ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
• Ability to present to various audiences; ability and willingness to travel regionally as necessary.
• PC proficiency in Microsoft Office required.
• Self-starter, expertise in opening and managing new sales territories.
• Excellent negotiation and communication skills
• Ability to work productively from a home office environment.

Field Sales Engineer
(2 positions)

Description

The Sales Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in I.C.G.’s technology infrastructure, and removing all technical objections in the sales cycle. To accomplish this, the Sales Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value. Positions available in USA and Canada.

• Understand the customer need and establish I.C.G.’s product line as the best solution that addresses that need
• Build and present customized demos
• Present I.C.G.’s technology infrastructure, including demonstrating deep familiarity with I.C.G.’s hardware, software, and services
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
• Attain quarterly and annual objectives assigned by management
• Respond effectively to RFPs
• Work with Sales to develop and execute major account plans for current and target accounts
• Travel to customer sites and conduct technical product demo's and business meetings
• Work in front of customer (either by phone or on site) 95% of the time, to help them understand and implement the product
• Interpret customer's technical needs and articulate/demonstrate how I.C.G.’s technology infrastructure can benefit the customer and address their needs
• Work with product marketing to bring feedback from customer trends, requirements, and overall market conditions
• Marshall technical and management resources appropriately and team with Sales to drive sales cycle and account penetration across the channel
• Work along with Sales Managers to close business.

Requirements

• A successful, driven, high-energy individual who projects warmth, maturity, and empathy with customers, while conversant at a business ROI level.
• Strong technical skills and the ability to engage customers with successful product demo's and implementation.
• Experience building and executing on account and territory plans.
• Individual must possess excellent communication and people skills.
• Expertise and comfort working to uncover business pain and create customer vision.
• Fluently presents I.C.G.’s solutions within the context of customer vision.
• B.S. Computer Science, Software Engineering, or equivalent work experience
• Previous experience as a sales engineer for a wireless infrastructure company or similar technology
• Knowledge of wireless (WWAN and WLAN), video, audio, and computing technologies
• Basic programming experience in HTML and other web based technologies
• Solid oral, written, presentation and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied political environments
• Ability to travel domestically
• If you are a "geek" with a personality you will love this job!

Global Supply Manager

Description

• Strategic OEM/ODM/CM supply base selection and management
• Contract formulation, negotiation strategies, and ongoing contract maintenance
• Supplier performance programs and business reviews
• Generation and management of cost saving initiatives
• Facilitating sourcing decisions via multi-functional team
• Capacity and contingency planning/risk assessment
• Manage continuity of supply and implement assurance program
• Develops, implements, and maintains policies, procedures, and material control systems to reduce costs streamline procedures, and implement solutions.
• Co-development of technology/future roadmaps with key business partners and internal teams
• Ability to develop and foster executive relationships with key industry suppliers
• Selects, develops, and evaluates personnel to ensure the efficient operations
• Periodic travel to I.C.G.’s strategic suppliers’ manufacturing sites

Requirements

• 5-10 years experience in supply chain management, purchasing and/or strategic sourcing.
• Experienced negotiating and closing all terms and conditions in contracts valuing hundreds of millions of dollars.
• Deep knowledge of electronics manufacturing services (EMSs), original design manufacturers (ODMs), consumer electronics industry and supply chain management.
• Broad understanding of the contract and design manufacturing industry
• Excellent negotiation skills (including formal contracts)
• Culturally experienced and savvy working in different countries around the world
• Comprehensive understanding of engineering, operations and quality organizations, supply chain optimization and process reengineering
• Technical knowledge/expertise in consumer electronics industry
• Existing relationships with EMS/ODM companies and wireless industry
• Ability to establish and effectively lead cross functional teams

Customer Support Agent

Description

• Identifies, researches, and resolves technical problems associated with I.C.G.’s ICNet Wireless Services.
• Responds to telephone calls, email and personnel requests for technical support.
• Tracks and monitors the problem to insure a timely resolution.
• The ideal candidate will learn our products, assist in the development of documentation, conduct training, and application testing.
• The qualified candidate will primarily be responsible for providing support to the company's account teams and clients. Additional objectives include but are not limited to:
• Ensure client satisfactin & retentin by prviding excellent custmer service and supprt.
• Achieve & exceed quality metrics by cmpleting tasks accurately and n time.
• Prvide client satisfactin by reslving cmplaints in a timely matter.
• Practively mnitr client requirements t ensure expectatins are being met and/r exceeded.
• Other daily jb respnsibilities include, but are nt limited t:
• Set up & maintain accunt and cntact infrmatin in system.
• Answer & service inbund calls frm ptential and existing clients.
• Create, value, and clse purchase rders.
• Create, analyze, recncile, and distribute financial data and client reprts.
• Identify & cmmunicate trends in reprts.
• Create PwerPint presentatins and assciated presentatin materials as needed.
• Prcess fulfillment requests f cllateral materials.
• Dcument and maintain departmental and client prcedures.
• Mnitr and audit internal prcedures.
• Occasinal supprt and service f ther client segments as needed.

Requirements

• Associates or Bachelors Degree highly preferred
• 3 to 5 years prior working experience in a high profile customer support role.
• Highly advanced in MS Office applications primarily Word, Excel, and PowerPoint
• Be hard-working, dependable and reliable.
• Possess excellent communication skills both written and oral.
• Have strong customer service/orientation skills.
• Be organized and detail-oriented.
• Be able to investigate and resolve issues quickly.
• Know how to interpret data, identify trends, and make recommendations.
• Have the ability to work on a team or independently.
• Be able to prioritize work and manage time.

Controller

Description

Provide leadership and coordination of company financial planning, debt financing, and budget management functions. Ensure company accounting procedures conform to generally accepted accounting principles.

• Direct and coordinate company financial planning and budget management functions.
• Recommend benchmarks for measuring the financial and operating performance of divisions and departments.
• Monitor and analyze monthly operating results against budget.
• Direct and coordinate debt financing and debt service payments with external agencies.
• Oversee daily operations of the finance department.
• Manage the preparation of the official annual report of actual revenues, transfers, and expenses.
• Manage the preparation of financial outlooks and financial forecasts.
• Prepare financial analysis for contract negotiations and product investment decisions.
• Ensure compliance with local, state, and federal budgetary reporting requirements.
• Work with department managers and corporate staff to develop five year and ten year business plans for the company.
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.
• Serve on planning and policy-making committees.
• Serve as primary legislative liaison relative to company financial issues.
• Oversee financial management of foreign operations to include developing financial and budget policies and procedures.
• Direct financial audits and provide recommendations for procedural improvements.
• Recruit, train, supervise, and evaluate department staff.
• Provide accounting policy orientation for new staff.
• Other duties as assigned.

Requirements

• Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles. Knowledge of automated financial and accounting reporting systems. Knowledge of federal and state financial regulations. Ability to analyze financial data and prepare financial reports, statements and projections. Working knowledge of short and long term budgeting and forecasting, rolling budgets, and product-line profitability analysis.
• Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.
• This is normally acquired through a combination of the completion of a Masters Degree in Finance or Accounting, five to ten years of experience in a senior-level finance or accounting position, and a CPA.
• Work requires willingness to work a flexible schedule

HR/Benefits Clerk

Description

The incumbent will respond to employee inquiries and assist employees with claims issues. In addition the incumbent will be responsible for data entry into the SAP system, mail, record retention, dissemination of benefits information and preparation of new employee orientation packages as well as other miscellaneous tasks. Works with HR staff to provide ongoing support in hiring, benefits and payroll management

Requirements

• must have at least one year of employee benefits experience with concentration on customer service and resolution of claims issues.
• must be knowledgeable about HIPAA and COBRA regulations.
• must possess excellent written and oral communication skills and good organizational skills.
• Computer literacy and proficiency in Word, Excel, and Power Point are a must.
• SAP experience is preferable, but not essential.
• must have the ability to learn various aspects of benefit plans
• must possess excellent verbal and writing skills in order to communicate those plans effectively.
• A degree in business Administration or Bachelor of Arts is required.

R&D Program Manager

Description

This position will manage the pre-production start-up and launch phases of new product introduction projects.  This involves leading interdisciplinary teams that cross departmental and divisional organizations.  The Program Manager handles multiple projects at one time and assumes full responsibility for meeting milestones, especially those associated with:

• The sourcing, manufacturing, assembly and delivery of products in advance of full production readiness (prototypes and pre-production samples),
• The completion of full product and process definition to support regular production start-up / production transfer, and
• Planning, monitoring, reporting and driving achievement related to product cost targets.
• Co-ordination and completion of the project and to this end will perform a variety of tasks including setting deadlines, assigning responsibilities, and monitoring and summarizing progress of the project.

The Program Manager has the authority to run the project on a day-to-day basis. The Program Manager has sufficient latitude to exercise a wide degree of creativity in performing this role.

Planning and problem-solving tasks

• The Program Manager is responsible for taking ownership of  the planning scheduling of the project in order to accomplish its goals or produce the products required within constraints such as time, cost and agreed quality standards.
• Alternatively, the Program Manager might inherit a detailed project plan from sources such as a contract, a business plan, an organization or a funding body.
• The Program Manager would normally be responsible for maintaining the program budget. In the first instance a specialist may help to prepare the budget for the Program Manager to then review. The Program Manager should have ownership of the budget. Therefore, if a PM is handed a budget by someone else, it is important that they are able to understand it, break it down and take responsibility for delivering the project within the defined budget. On large scale projects some sections of the budget may be handed over to someone else to oversee.
• The Program Manager must continuously monitor progress in terms of the status of the schedule and budget and report back to the board, senior management, the client, or the funding organization via weekly or other progress reporting and by organizing and managing status meetings and board meetings.
• The Program Manager must anticipate and catch deviations from a plan or schedule early and keep all participants and stakeholders informed.
  The Program Manager should identify, log, analyze and manage potential and actual issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost.
• The Program Manager should identify where and when management of issues and risks or accommodating altered requirements will involve extra time or extra resources and where efficiencies can be made.

Communicating Tasks

• The Program Manager should be able to articulate and negotiate consensus on a final vision of the product and/or the core project goals from scoping the requirements of all stakeholders, not forgetting the end-user.
• The Program Manager should be capable of defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables and will works towards achieving stakeholder acceptance of deliverables.
• The Program Manager must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences.
• The Program Manager will identify the need for resource, and should subsequently take on team management responsibilities in relation to the resource available to the project.
• The Program Manager may work directly with the team members or with their team leaders to estimate effort, plan activities and negotiate consensus among individual team members on their appointed tasks.
• Alternatively, the work or parts of the work may be done by third party contractors, managed and coordinated by the Program Manager.
• The Program Manager will need to exercise good judgment in whether tasks should be broken down into smaller detail or not.
  The Program Manager should be able to create Microsoft Project files, use Gantt charts, spreadsheets or other appropriate tools to manage people and tasks and keep up-to-date.
• A Program Manager may need to be experienced in providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges.
• The Program Manager is likely to be responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding ‘sunset’ meetings and activities, and capturing and using relevant lessons learned.

Technical & Quality Tasks

Without necessarily being an expert, the Program Manager should make an effort to understand the technology being used in order to understand and question requests coming from specialists and technical staff and to evaluate what is reasonable or possible.

• The Program Manager must have an understanding of relevant methodologies, processes and standards and ensures that all project team members understand and follow these also.
• The Program Manager may need to generate many types of documents, including requirement specifications, contracts, schedules, personnel records, project reports, communication (email) records, design specifications, meeting agendas, minutes and status reports.

Requirements

• Requires extensive experience (5+ years) in product development and introduction to manufacturing. Special emphasis on the aspects of NPI related to supporting success in on-time completions, early involvement in logistics / customer service / fulfillment and product cost management.
• Demonstrated ability to get tasks accomplished regardless of reporting structures, design and process deficiencies, etc.  Should be well organized, write and communicate freely, and willing to be a driver.  Must be able to execute tasks and motivate people with minimum supervision, and be a self-starter.  Knowledge of word processing, MS Project, Excel a plus. 
• Requires the ability to effectively collaborate to support the work of individuals in product design engineering, purchasing, manufacturing, planning, manufacturing engineering, quality, customer service, product management as well as Engineering and Division Management.
• Antenna product design knowledge a plus.
• Bachelors in Business and/or Engineering.

Software Engineer

Description

Responsible for the architecture, development and integration of Software that is required both internal and external to I.C.G.’s MobileMedia System™.  This software will allow for the successful operation and communication throughout the MobileMedia System™. These will include the:

• General User Interface(GUI),
• Responsible for Building, packaging and bundling of Operating System (Linux and Windows) and 3rd party applications,
• Web based application development and support,
• Web site development, update and maintenance.
• Duties will also include the training and expansion of the software services team as needed. This can include both internal and external based resources dedicated to the development, deployment and the maintenance of installed based systems.
• Fluent in applicable programming language(s) Java, Java Script, C++, SQL, PHP, etc.
• May be required to program in multiple platforms at high-level while minimizing errors.
• Creativity
• Applies technical knowledge to determine solutions and solves complex problems.
• Uses experience and analysis to develop workable solutions.
• Business Skills
• May function as a component project lead.
• Researches, presents and/or makes recommendations on technical issues regarding software and interfaces.
• Provides constructive performance feedback
• Accurately predicts time required to complete development tasks; adheres closely to development plans; and anticipates changes to a product specification or schedule as they become necessary during a development cycle.
• Communicates and mentors other members of the software development team.
• Personal Performance and I.C.G. Valued Behaviors
• Effectively interprets and acts on all customer needs of increased complexity.
• Interacts internally and externally on a daily basis to achieve department/work unit goals and initiatives.
• Uses communications skills to influence decisions.
• Provides constructive performance feedback
• Articulates opinions and helps guide work unit
• Foresees potential technical or business issues within department and makes recommendations on how to resolve.

Requirements

• Experience with .net (2003 or later), GUI tools, web development (asp), C++
• Desired Skills: Windows Application installers, relational databases (Sybase, Oracle), C#, Information Security, Active Directory, Solaris
• Required Education (including Major): Bachelors Degree or Higher (Computer Science, Information Technology, Computer Engineering)

Firmware Engineer

Description

Responsible for the Architecture, Design, Coding and integration of software and firmware for media players and network protocols utilized in I.C.G.’s MobileMedia System™ that will allow for the successful operation and communication of platform throughout the system. These will include the:

• Strong Knowledge of C/C++ and Assembly language, Linux, VXWorks, ECOS, etc
• Thorough knowledge of the working of device drivers under the linux and ECOS environments
• Thorough background in TCP/IP and kernel level network programming
• Knowledge of uPNP is a definite plus
• Exceptional software architecture and design skills
• Thorough knowledge of microprocessor and embedded system architecture
• Excellent team building and leadership skills
• Creativity
• Applies technical knowledge to determine solutions and solves complex problems.
• Uses experience and analysis to develop workable solutions.
• Business Skills
• May function as a project lead.
• Researches, presents and/or makes recommendations on technical issues.
• Provides constructive performance feedback
• Accurately predicts time required to complete development tasks; adheres closely to development plans; and anticipates changes to a product specification or schedule as they become necessary during a development cycle.
• Communicates and mentors other members of the software development team.
• Personal Performance and I.C.G. Valued Behaviors
• Effectively interprets and acts on all customer needs of increased complexity.
• Interacts internally and externally on a daily basis to achieve department/work unit goals and initiatives.
• Uses communications skills to influence decisions.
• Provides constructive performance feedback
• Articulates opinions and helps guide work unit
• Foresees potential technical or business issues within department and makes recommendations on how to resolve.
• Basic knowledge of Audio/ Video compression algorithms like JPEG2000, MPEG4/ MP3/ WMV9 is essential

Requirements

• Must have Experience in embedded domain.
  should have worked on MPEG/h.26x/JPEG/ MP3or other audio or video codecs.
• Working experience on Set Top Boxes is definitely an added advantage.
• Assembly coding for MIPS, ARM is a definite plus.
  Should have developed device drivers on embedded platforms and have a good understanding of writing low level software which interacts with the hardware directly
• Experience on Linux embedded OS. Having worked on other embedded operating systems like VxWorks will be a plus.
  7+ years experience with C/C++
• Experience with network traffic management and quality of service requirements of Enterprise Core and Metro Ethernet networks required
• Experience with hardware and software redundancy requirements of Enterprise Core and Metro Ethernet products required
• Experience with system-level multi-processor applications required
• Experience with embedded software required
  Experience with object oriented application framework (Qt, wxWindows, MFC Ace) desirable.
• Some experience with Packet/Router test equipment (eg. Ixia, Agilent Router Tester) beneficial.
• Perl working knowledge required.